Order Cancellation

  • Please note that each order must go through the preparation and dispatch processes, which includes several stages and a certain time is required for each stage.
  • You have full right to cancel your order within 5 hours from the moment the payment was made by notifying us at info@footzilla.shop including your full name on the order and order number.
  • After 5 hours from the moment the payment was made, cancellation of the order is not possible, since the order will be in the process of preparation.
  • Each item that is purchased requires a specific warehouse preparation time before we can dispatch it from our warehouse.